Customer Experience Officer

Date Posted: April 01, 2022
Job Number: 1200411
Employer: Second Nature Outdoors Inc.
Job Location: Small Craft Aquatic Center, Fredericton NB, New Brunswick
Job Start Date: May 23, 2022
Job End Date: September 04, 2022
Job Type: Full-time
Application deadline: March 31, 2023

Job Description

Who we are

Second Nature Outdoors is an outdoor adventure company serving the greater Fredericton and Oromocto region since 2014. We offer our guests the opportunity to discover nature and reconnect with friends and family outdoors. Our staff are passionate about the outdoors and love to spend time paddling, cycling, hiking and camping.

Second Nature Outdoors rents canoes, kayaks, stand up paddle boards and bikes as well as offers guided tours and instructional clinics at both our Fredericton and Oromocto locations. Imagine being able to paddle beautiful rivers and ride the city trails by bike as part of your day!

What you will do

Customer Experience Officers are responsible for the day to day operations of Second Nature Outdoors facilities. Reporting to the Duty Manager, you will provide high quality customer service to all our guests as part of a team. The successful candidate will rent canoes, kayaks, stand up paddleboards and bikes, provide guided tours and provide outdoor education.

Additional duties include:

Problem solving
Guiding / instructing to guests
Provide exceptional customer service
Assist guests who have capsized in the river
Driving trucks and trailers
Other duties as assigned

Work Environment

Office in Fredericton or Oromocto (positions available at both locations)
Working directly the public
Small staff team
Fast paced environment
Physically demanding (lifting and carrying canoes and kayaks)
Working weekends and evenings

Who you are

You are someone who is self motivated and likes to be busy and working as part of a team. You have excellent communication skills and can think on your feet. You have a passion for the outdoors and love to share it with others.

Must have:

Valid class 5 driver's license as issued by the province of New Brunswick
Pleasure Craft Operators Card
An equivalent combination of education, training and experience may be considered.
Written and spoken competence in English
Standard Workplace First Aid and CPR
Experience canoeing, kayaking or Stand up Paddle boarding
Safe food handling certification

Nice to have:

Bilingual (French & English)
Experience in the Tourism and Hospitality Industry
Experience guiding groups
Paddle Canada Instructor certification
Barista Experience

Job Conditions

  • Work on weekends may be required.
  • Working in outdoors in various weather conditions may be required.


  • Minimum experience : 0-1 years
  • Minimum educational level : Grade 12 or Equivalent
  • Certifications:
    • Valid Driver’s License
    • Standard First Aid and CPR
    • Pleasure Craft Operator
  • Language : English